Refund policy

This English version is provided for your convenience. The German version is legally binding.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, take possession of the goods. If you ordered several goods in one order and they are delivered separately, the period starts on the day on which you, or a third party named by you who is not the carrier, take possession of the last item.

To exercise your right of withdrawal, you must inform us (E-CarFit, Tiergartenstraße 17/2, 2381 Laab im Walde, Austria, email: office@ecarfit.com) of your decision to withdraw from this contract by a clear statement (e.g. a letter sent by post or an email). You may use the model withdrawal form below, but this is not mandatory.

Online withdrawal: You can also declare your withdrawal via our online function "Cancel contract". You find it in the footer of every page of our shop and at ecarfit.com/pages/vertrag-widerrufen. If you use this function, we will promptly send you a confirmation of receipt by email, containing the content of your withdrawal and the date and time of receipt.

To meet the withdrawal deadline, it is sufficient for you to send your notice of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will refund all payments we have received from you, including delivery costs (except for the additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we receive your notice of withdrawal. We will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you inform us of your withdrawal. The deadline is met if you send the goods before the period of fourteen days has expired. Please contact us before returning the goods so that we can give you the return address.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that was not necessary to check their nature, characteristics and functioning.

Model withdrawal form

(If you want to withdraw from the contract, please fill in this form and send it back.)

To: E-CarFit, Tiergartenstraße 17/2, 2381 Laab im Walde, Austria, email: office@ecarfit.com

I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if notified on paper)

Date

(*) Delete as appropriate.